What happens when a Comfy Cloud payment fails
- Comfy Cloud shows Payment failed. Your payment failed to process. Update payment to avoid a pause.
- If the charge still cannot be collected, the subscription can pause. The banner then says Subscription paused. Update payment to resume.
- Workspace members who cannot manage billing should ask the workspace owner to restore the subscription.
How to update payment after a failure
- Visit cloud.comfy.org and log in.
- Click Update payment on the banner, or open the profile menu, click Manage plan, then in Plan & Credits click Billing & invoices. Either path opens the Stripe billing portal.
- Update the payment method in Stripe and save.
Common reasons a payment fails
Insufficient funds
- Your card does not have enough available balance or credit
- Solution: Add funds or use a different payment method
Expired card
- Your credit or debit card has passed its expiration date
- Solution: Update your payment information with a valid card
Incorrect information
- Card number, CVV, or billing address is entered incorrectly
- Solution: Verify and correct your payment details
Card declined by issuer
- Your bank or card issuer has declined the transaction
- Solution: Contact your bank to authorize the payment
International restrictions
- Your card does not support international transactions
- Solution: Enable international payments or use a different card
Security holds
- Your bank has flagged the transaction as suspicious
- Solution: Contact your bank to verify and approve the charge
Preventing future payment failures
- Keep your payment information up to date
- Ensure your card has sufficient funds before billing dates
- Update your card details before expiration
- Ask your bank to allow charges from Comfy Organization Inc
Need assistance?
If you continue to experience payment issues after trying these solutions, contact our support team with:- Your account email
- The error message you received
- The payment method you’re attempting to use
- Any relevant transaction IDs